CANCELLATION POLICY
Once an online or phone order is placed, it is processed in a timely manner. Should you have the need to change part or all of your order, you must call and speak to someone in our Order Department. Requests to change part or all of an order will be accommodated only if the order has not yet been processed and sent to the warehouse for shipping. If your order has already been processed, you will need to follow the steps for a RMA # request outlined in our Return Policy. In some cases, additional charges may be incurred (i.e. to stop a package already in transit, restocking fee, etc.) but those will be reviewed and discussed with the customer before they are applied.
WARRANTY
SUPERIOR DIESEL USA does not manufacture any of the products they carry and therefore do not imply nor offer any warranty on them. All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you’ve purchased, please contact the manufacturer directly.
SATISFACTION GUARANTEE
SUPERIOR DIESEL USA would like you to shop with confidence. Your complete satisfaction is our number one goal. If, for any reason, you are not satisfied with your purchase, just return the item within 30 days from the date it was received for an exchange, store credit, or credit depending on the products condition. (shipping and handling charges are not refundable.) See complete return policy below.
EXCHANGES
Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. No restocking fee will be charged on exchanges. The customer is responsible for the original shipping charge.
SALES TAX POLICY
SUPERIOR DIESEL USA is required to charge sales tax in virtually every state.
